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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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| New Member Posts: 10 Join Date: Jul 2007 | have different ticket categories and custom fields for different user groups. -
22-10-2007, 02:15 AM
I am sure templates are involved here, but how do you make a different template have a different set of ticket options instead of just a different look? We have internal and external people who will be submitting tickets, depending on their group, we want when they hit submit ticket to have a different set of ticket options as well as different custom fields on the ticket page. How is this done? |
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| categories, custom, ticket |
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