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(#1)
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| New Member Posts: 5 Join Date: Jun 2007 Location: NC, USA | Having trouble creating mail parser rules that work -
30-08-2008, 04:27 AM
Hey all, I'm having a problem setting up mail parser rules that *work*. I've just signed on to Kayako SupportSuite monthly lease. I have an X-Cart store that I've set up to send emails to my support email address, once an order has been automatically moved to the Processed stage (I sell addons for X-Cart, so after a successful payment, the order is automatically marked as Processed). My intention is to have orders automatically added to the work queue, as many orders include installation requests. I've built a couple of parser rules listed below, please let me know if you see any obvious errors. Currently the emails are passing through the rules, straight into the General ticket queue (I've been testing with orders that have a total of $0.00) Quote:
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(#2)
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| New Member Posts: 5 Join Date: Jun 2007 Location: NC, USA |
30-08-2008, 04:31 AM
Here is an example email that should be automatically dropped, as per Rule #1 Code: Delivered-To: support@XXXXX.com
Received: by XX.XXX.XX.XXX with SMTP id h1cs92014far;
Fri, 29 Aug 2008 18:38:22 -0700 (PDT)
Received: by XX.XXX.XX.XXX with SMTP id n12mr4044091and.61.1220060301523;
Fri, 29 Aug 2008 18:38:21 -0700 (PDT)
Return-Path: <anonymous@XXXXX.com>
Received: from XXXXX.com (178-67-162-69.static.reverse.lstn.net [XX.XXX.XX.XXX])
by mx.google.com with ESMTP id b29si5349951ana.22.2008.08.29.18.38.20;
Fri, 29 Aug 2008 18:38:21 -0700 (PDT)
Received-SPF: neutral (google.com: XX.XXX.XX.XXX is neither permitted nor denied by best guess record for domain of anonymous@XXXXX.com) client-ip=XX.XXX.XX.XXX;
Authentication-Results: mx.google.com; spf=neutral (google.com: XX.XXX.XX.XXX is neither permitted nor denied by best guess record for domain of anonymous@XXXXX.com) smtp.mail=anonymous@XXXXX.com
Received: (qmail 8088 invoked by uid 501); 30 Aug 2008 01:35:29 -0000
Date: 30 Aug 2008 01:35:29 -0000
Message-ID: <20080830013529.8087.qmail@XXXXX.com>
To: support@XXXXX.com
Subject: PHP Site Solutions: Order #77 notification
X-PHP-Script: phpsitesolutions.com/payment/payment_offline.php for 24.40.216.236
From: jon@XXXXX.com
X-Mailer: PHP/5.2.6
MIME-Version: 1.0
Content-Type: multipart/related;
type="multipart/alternative";
boundary="2620517025_48b8a"
Reply-to: jon@XXXXX.com
--2620517025_48b8a
Content-Type: multipart/alternative;
boundary="2317732298_48b8a"
--2317732298_48b8a
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 8bit
You have received this notification from PHP Site Solutions because you are a registered user or you or some other registered user requested some information for you from our store.
-------------------------------------------------------------------
This is an order #77 notification.
Order id: #77
Order date: Aug 29, 2008 08:35:29 PM
Order status: Queued
Customer info:
---------------------
Title: Mr.
First name: Jonathan
Last name: Langevin
Company: PHP Site Solutions
Phone: XXX-XXX-XXXX
E-mail: jon@XXXXX.com
URL: http://www.phpsitesolutions.com
Billing Address:
----------------
Address: ADDRESS CONTENT
Address (line 2):
City: CITY CONTENT
State: STATE CONTENT
Country: United States
Zip/Postal code: ZIP CONTENT
Shipping Address:
-----------------
Products ordered:
-----------------
SKU: DYNIMG
Product: Dynamic Images
Quantity: 1
Selected options:
xcart_version: X-Cart 4.1
install: I'll install it myself
customer_notes: Testing
Item price: $0.00
Total:
-------
Payment method:
Delivery method:
Subtotal: $0.00
Shipping cost: $0.00
Total: $0.00
--
Thank you for using
our shopping system
PHP Site Solutions
Phone: XXX-XXX-XXXX
URL: www.phpsitesolutions.com
--2317732298_48b8a
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: 8bit
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<style type="text/css">
BODY {
MARGIN-TOP: 10px;
MARGIN-BOTTOM: 10px;
MARGIN-LEFT: 10px;
MARGIN-RIGHT: 10px;
FONT-SIZE: 12px;
FONT-FAMILY: arial,helvetica,sans-serif
PADDING: 0px;
}
TD {
FONT-SIZE: 12px;
FONT-FAMILY: arial,helvetica,sans-serif
COLOR: #000000;
}
TH {
FONT-SIZE: 13px;
FONT-FAMILY: arial,helvetica,sans-serif
}
H1 {
FONT-SIZE: 20px
}
TABLE,IMG,A {
BORDER: 0px;
}
</style>
</head>
<body>
<p /><font size="2">
You have received this notification from <a href="http://www.phpsitesolutions.com/" target="_new">PHP Site Solutions</a> because you are a registered user or you or some other registered user requested some information for you from our store.
</font>
<p />This is an order #77 notification.
<p />
<table cellspacing="0" cellpadding="0" width="600" bgcolor="#ffffff">
<tr>
<td>
<table cellspacing="0" cellpadding="0" width="100%" border="0">
<tr>
<td width="100%">
<table cellspacing="0" cellpadding="2" width="100%">
<tr>
<td valign="top">
<font style="FONT-SIZE: 28px"><b style="text-transform: uppercase;">Invoice</b></font>
<br /><br />
<b>Date:</b> Aug 29, 2008 08:35:29 PM<br /><b>Order id:</b> #77<br /><b>Order status:</b> Queued<br />
<b>Payment method:</b><br /><br /><b>Delivery method:</b><br />n/a </td>
<td valign="bottom" align="right">
<b>PHP Site Solutions</b><br />
ADDRESS CONTENT, CITY CONTENT<br />
ZIP CONTENT, STATE CONTENT<br />
United States<br />
CALL US: XXX-XXX-XXXX<br />E-mail: support@XXXXX.com<br /> </td>
</tr>
</table>
</td>
</tr>
</table>
<table cellspacing="0" cellpadding="0" width="100%" border="0">
<tr>
<td><img height="2" src="cid:spacer.gif" alt="" /></td>
</tr>
<tr>
<td bgcolor="#000000"><img height="2" src="cid:spacer_black.gif" width="100%" alt="" /></td>
</tr>
<tr>
<td><img height="2" src="cid:spacer.gif" width="1" alt="" /></td>
</tr>
</table>
<br />
<table cellspacing="0" cellpadding="0" width="45%" border="0">
<tr>
<td><b>Title:</b></td>
<td>Mr.</td>
</tr>
<tr>
<td nowrap="nowrap"><b>First name:</b></td>
<td>Jonathan</td>
</tr>
<tr>
<td nowrap="nowrap"><b>Last name:</b></td>
<td>Langevin</td>
</tr>
<tr>
<td><b>Company:</b></td>
<td>PHP Site Solutions</td>
</tr>
<tr>
<td><b>Phone:</b></td>
<td>XXX-XXX-XXXX</td>
</tr>
<tr>
<td><b>E-mail:</b></td>
<td>jon@XXXXX.com</td>
</tr>
<tr>
<td><b>URL:</b></td>
<td>http://www.phpsitesolutions.com</td>
</tr>
</table>
<br />
<table cellspacing="0" cellpadding="0" width="100%" border="0">
<tr>
<td width="45%" height="25"><b>Billing Address</b></td>
<td width="10%"> </td>
<td width="45%" height="25"><b>Shipping Address</b></td>
</tr>
<tr>
<td bgcolor="#000000" height="2"><img height="2" src="cid:spacer_black.gif" width="100%" alt="" /></td>
<td><img height="2" src="cid:spacer.gif" width="1" alt="" /></td>
<td bgcolor="#000000" height="2"><img height="2" src="cid:spacer_black.gif" width="100%" alt="" /></td>
</tr>
<tr>
<td colspan="3"><img height="2" src="cid:spacer.gif" width="1" alt="" /></td>
</tr>
<tr>
<td>
<table cellspacing="0" cellpadding="0" width="100%" border="0">
<tr>
<td><b>Address:</b> </td>
<td>ADDRESS CONTENT<br /></td>
</tr>
<tr>
<td><b>City:</b> </td>
<td>CITY CONTENT</td>
</tr>
<tr>
<td><b>State:</b> </td>
<td>STATE CONTENT</td>
</tr>
<tr>
<td><b>Country:</b> </td>
<td>United States</td>
</tr>
<tr>
<td><b>Zip/Postal code:</b> </td>
<td>ZIP CONTENT</td>
</tr>
</table>
</td>
<td> </td>
<td>
<table cellspacing="0" cellpadding="0" width="100%" border="0">
</table>
</td>
</tr>
</table>
<br />
<br />
<table cellspacing="0" cellpadding="0" width="100%" border="0">
<tr>
<td align="center"><font style="FONT-SIZE: 14px; FONT-WEIGHT: bold;">Products ordered</font></td>
</tr>
</table>
<table cellspacing="0" cellpadding="3" width="100%" border="1">
<tr>
<th width="60" bgcolor="#cccccc">SKU</th>
<th bgcolor="#cccccc">Product</th>
<th nowrap="nowrap" width="100" bgcolor="#cccccc" align="center">Item price</th>
<th width="60" bgcolor="#cccccc">Quantity</th>
<th width="60" bgcolor="#cccccc">Total<br /><img height="1" src="cid:spacer.gif" width="50" border="0" alt="" /></th>
</tr>
<tr>
<td align="center">DYNIMG</td>
<td><font style="FONT-SIZE: 11px">Dynamic Images</font>
<table>
<tr>
<td valign="top"><b>Options:</b></td>
<td><table cellspacing="1" cellpadding="0">
<tr>
<td>X-Cart Version: </td>
<td>X-Cart 4.1</td>
</tr>
<tr>
<td>Installation: </td>
<td>I'll install it myself</td>
</tr>
<tr>
<td>Additional notes: </td>
<td>Testing</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
<td align="right" nowrap="nowrap"><span style="WHITE-SPACE: nowrap">$0.00</span> </td>
<td align="center">1</td>
<td align="right" nowrap="nowrap"><span style="WHITE-SPACE: nowrap">$0.00</span> </td>
</tr>
</table>
<table cellspacing="0" cellpadding="0" width="100%" border="0">
<tr>
<td align="right" width="100%" height="20"><b>Subtotal:</b> </td>
<td align="right"><span style="WHITE-SPACE: nowrap">$0.00</span> </td>
</tr>
<tr>
<td bgcolor="#000000" colspan="2"><img height="2" src="cid:spacer_black.gif" width="100%" alt="" /></td>
</tr>
<tr>
<td align="right" bgcolor="#cccccc" height="25"><b>Total:</b> </td>
<td align="right" bgcolor="#cccccc"><b><span style="WHITE-SPACE: nowrap">$0.00</span></b> </td>
</tr>
</table>
</td>
</tr>
<tr>
<td align="center"><br /><br /><font style="FONT-SIZE:12px">Thank you for your purchase!</font></td>
</tr>
</table>
<hr size="1" noshade="noshade" />
Thank you for using
our shopping system
<p><font size="2">
PHP Site Solutions<br />
Phone: XXX-XXX-XXXX<br />
Website: <a href="http://www.phpsitesolutions.com/" target="_new">www.phpsitesolutions.com</a>
</font></p>
</body>
</html>
--2317732298_48b8a--
--2620517025_48b8a
Content-Type: image/gif;
name="spacer.gif"
Content-Transfer-Encoding: base64
Content-ID: <spacer.gif>
R0lGODlhAQABAPAAAAAAAP///yH5BAEAAAEALAAAAAABAAEAAAICTAEAOw==
--2620517025_48b8a
Content-Type: image/gif;
name="spacer_black.gif"
Content-Transfer-Encoding: base64
Content-ID: <spacer_black.gif>
R0lGODlhAQABAIAAAAAAAP///yH5BAAAAAAALAAAAAABAAEAAAICRAEAOw==
--2620517025_48b8a--
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(#3)
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| New Member Posts: 5 Join Date: Jun 2007 Location: NC, USA |
30-08-2008, 06:52 AM
I figured it out. First of all, my regex was bad (I thought it had tested positive, but retesting showed it didn't) And secondly, I had to figure out how the regex should be saved to Kayako. Turns out you need to save a complete matching regular expression, same as what you would use in a PHP preg_* function. So these are the 2 regexes that I've come up with, that match properly now: Match an email that should be ignored Code: /Total:\s+\$0\.00\n/ Match an email that should be fulfilled as an order Code: /Total:\s+\$[0-9]+\.[0-9]+(?<!0\.00)\n/ |
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(#4)
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| Operations Manager  Posts: 5,412 Join Date: Jan 2006 Location: United Kingdom |
30-08-2008, 03:14 PM
Well done on getting it sorted, and for sharing your regex strings. I agree that regex is an absolute pain. In Version 4, we'll add some build-in regex testers to make creating them and testing them easier. -------------------------------------------------------------------
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