HDI Include Variable data like "Department name" in Predefined Reply?

geoffc

Hi all,

I would like to include tags in Predefined replies that will be substituted when used.

For example, the pre-def reply might include something like:

"Welcome to <DEPARTMENT>"

Substituion either when the predef is included in the reply, or when the reply is sent is acceptable.

Is there a way to do this?

thanks,
--geoff

supportskins · 12-01-2009, 07:16 AM

No this is not possible in the existing version. However it certainly would be a cool feature.

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supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	12-01-2009, 07:16 AM No this is not possible in the existing version. However it certainly would be a cool feature. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/