Helpdesk Log-in details appended to each ticket

[chrismorley]

Hi, i would like the login details to be appeneded to each ticket if possible, similair to when new tickets are generated:

Your Ticket has been received and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.
 
        Ticket ID: SGD-126177
        Subject: Help request
        Department: IT
        Priority: Low
        Status: Open
 
You can check the status of or reply to this Ticket online at: http://support.test.com/index.php?_m...et&ticketid=15
        Email: test@test.com
        Password: d423f4f3

It would be nice if i could get them appended to each reply, at the moment i only get the following for my replies to the client's email:

We are working on your request
 
Ticket Details
===================
Ticket ID: SGD-126177
Department: IT
Priority: Low
Status: Open

Im sure i have seen this before and it is possible, i have been so busy with other setup aspects that i cant find it in the manual but i think this is because my eyes are too tired to see it!

Many thanks,

Chris

[cyberkid81]

I'm looking for this too -- anyone have any ideas?

[supportskins]

This is in the TODO list for v4 as it has been requested by other clients as well.

[cyberkid81]

Hi,

Does v4 have a release date?

Thanks
~dave

[supportskins]

No ETA is currently available for v4 release.