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(#1)
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| Member Posts: 51 Join Date: Jan 2004 | Hide email address from client? -
17-12-2007, 11:59 PM
Hey, I'm an admin and also a staff for our helpdesk. I have it set so that all tickets submitted or replied to are sent to 2 different email addresses (one goes to my mobile). How can I hide that address so that when customers are logged into the system or receiving emails from the helpdesk, they can't see my mobile email address?
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(#2)
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| Senior Member Posts: 7,506 Join Date: Jun 2005 Location: Cumbria, UK |
18-12-2007, 10:43 AM
They will not see your email address. The only reason for entering it into the staff section is for notifications.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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