Hide Staff's Names

tntornado · **Hide Staff's Names -** 19-07-2007, 07:49 PM

How do I hide the staffs names from the customers - I want in the backend to see who responded to the ticket, but all I want the customer to see is "Customer Support"

Is there a way to do this?

Thanks

supportskins · 19-07-2007, 09:54 PM

Is this for the emails or web interface?

tntornado · 19-07-2007, 10:43 PM

Both - All I want the customer to see is that its from "Customer Support" when they are in the web interface, and its from "Customer Support(support@domain.com)" in the emails. However in the admin area I still want to be able to see the names of the persons taking care of it.

richm · 20-07-2007, 12:18 AM

My little adventure with trying to mask internal departments may have enough clues in it to get you going.

Private (internal) departments are showing up in the client portal!

HTH,

Rich

supportskins · 20-07-2007, 08:28 PM

I think this would be possible by editing the software templates using if else clause.

tntornado · 21-07-2007, 03:58 AM

Can you explain more Support Skins?

craigbrass · 21-07-2007, 07:54 AM

You just need to go into the staff area templates, find the correct code for it and then just change the variable for staff to like "Support Team" and do the same in the email template.

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tntornado Offline New Member Posts: 4 Join Date: Jul 2007	Hide Staff's Names - 19-07-2007, 07:49 PM How do I hide the staffs names from the customers - I want in the backend to see who responded to the ticket, but all I want the customer to see is "Customer Support" Is there a way to do this? Thanks

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	19-07-2007, 09:54 PM Is this for the emails or web interface? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

tntornado Offline New Member Posts: 4 Join Date: Jul 2007	19-07-2007, 10:43 PM Both - All I want the customer to see is that its from "Customer Support" when they are in the web interface, and its from "Customer Support(support@domain.com)" in the emails. However in the admin area I still want to be able to see the names of the persons taking care of it.

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	20-07-2007, 08:28 PM I think this would be possible by editing the software templates using if else clause. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

tntornado Offline New Member Posts: 4 Join Date: Jul 2007	21-07-2007, 03:58 AM Can you explain more Support Skins?

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	21-07-2007, 07:54 AM You just need to go into the staff area templates, find the correct code for it and then just change the variable for staff to like "Support Team" and do the same in the email template. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger