Hiding Fields, company Qs

mlevine · **Hiding Fields, company Qs -** 08-07-2008, 05:46 PM

Hello,

I am currently using the trial version (incase relevant) and need to hide custom fields from users when they post tickets. How can I go about doing this?

Also, where is Kayako based? What time is their support active?

Thanks for the help.

supportskins · 08-07-2008, 05:58 PM

Quote:

I am currently using the trial version (incase relevant) and need to hide custom fields from users when they post tickets. How can I go about doing this?

You will have to edit the submittickets template to remove the custom fields.

Quote:

Also, where is Kayako based? What time is their support active?

Kayako are based in India and their support is active for about 18-20 hours a day, Monday-Friday.

mlevine · 08-07-2008, 06:01 PM

thanks for the info.

Im sorry the question should have been more clear, I want to hide SOME of the custom fields, not all of them.

supportskins · 08-07-2008, 06:15 PM

I do not think this would be possible unless you add the custom fields as "custom".

mlevine · 08-07-2008, 06:16 PM

how do I go about doing this? I'm confused as to what you mean so a how to would really help here

mlevine · 08-07-2008, 06:50 PM

Or as an alternative solution. I can create the field I want in "Staff Ticket Creation" but it does not automatically link the field to the ticket, I can manually do it with "edit", "Link With Custom Field Group".

How can I automatically link all tickets in my department with this custom field group?

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mlevine Offline New Member Posts: 12 Join Date: Jul 2008	Hiding Fields, company Qs - 08-07-2008, 05:46 PM Hello, I am currently using the trial version (incase relevant) and need to hide custom fields from users when they post tickets. How can I go about doing this? Also, where is Kayako based? What time is their support active? Thanks for the help.

mlevine Offline New Member Posts: 12 Join Date: Jul 2008	08-07-2008, 06:01 PM thanks for the info. Im sorry the question should have been more clear, I want to hide SOME of the custom fields, not all of them.

supportskins Offline Senior Member Posts: 3,821 Join Date: Aug 2006 Location: Mumbai, India	08-07-2008, 06:15 PM I do not think this would be possible unless you add the custom fields as "custom". Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

mlevine Offline New Member Posts: 12 Join Date: Jul 2008	08-07-2008, 06:16 PM how do I go about doing this? I'm confused as to what you mean so a how to would really help here

mlevine Offline New Member Posts: 12 Join Date: Jul 2008	08-07-2008, 06:50 PM Or as an alternative solution. I can create the field I want in "Staff Ticket Creation" but it does not automatically link the field to the ticket, I can manually do it with "edit", "Link With Custom Field Group". How can I automatically link all tickets in my department with this custom field group?