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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 7 Join Date: Jan 2008 | On Hold folder -
24-02-2008, 12:02 AM
Hello, When I receive new messages in eSupport, the folder Open displays the number of messages, for instance: Open (3) When I move message to On Hold folder, the folder doesn't display the number of messages anymore. I have several departments, and it's very easy to forget that I have messages in the On Hold folders. Is there a way to display the number of messages for On Hold folder, just like fopr Open folder? I.e., On Hold (3). Thank you, Peter |
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(#2)
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| Community Moderator Posts: 701 Join Date: Jan 2005 |
24-02-2008, 01:50 AM
See this thread: ticket count in on hold queue |
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| folder, hold |
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