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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 17 Join Date: Jan 2007 | Hosted Solution: How can user email responses show up in Ticket History? -
10-06-2008, 09:32 PM
We're using the hosted solution of eSupport. Is there a way to configure our instance such that User replies to our Staff responses show up in their ticket history via the Staff panel? Thanks. |
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(#2)
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| Senior Member  Posts: 3,529 Join Date: Aug 2006 Location: Mumbai, India |
10-06-2008, 09:35 PM
What email address are you using for the departments email queues? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 17 Join Date: Jan 2007 |
10-06-2008, 11:10 PM
Just one I made up using our company's domain. e.g., support@domain_name.com Quote:
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| history, hosted, responses, solution, ticket |
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