How to allow auto-responder only for registered user

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dicks Offline

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Posts: 37

Join Date: Mar 2009

How to allow auto-responder only for registered user - 12-05-2009, 08:22 AM

We have some email parser queues setup to only accept from registered users. Unfortunately Kayako sends an email reply to emails from not registered users.

This is mostly spam and sending replies to spam emails is generally not a good idea.

Does anyone have a tip how to have the auto-responder only send a reply to registered users?

DickS

PS: We use Kayako 3.50.06

UPDATE: Found the setting in Staff CP - Users - Manage Groups. I changed the auto-responder setting for guest users to off and now this works too. A bit hidden, I would have expected to see this option in the Admin CP.

Last edited by dicks; 12-05-2009 at 01:08 PM.

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