| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member Posts: 37 Join Date: Mar 2009 | How to auto change ticket status after reply? -
04-05-2009, 01:16 PM
We're pretty new with Kayako and are pretty happy with the overall system. However our staff is complaining that sorting the view between new and replied tickets is difficult. My idea now is to have new emails with the ticket status "New" (which I will add) and as soon as a reply is sent these are changed to "Replied" or similar. That way the guys can easily see which tickets are new and which ones are replied to. Any tips and suggestions around this matter are appreciated. If there are alternative solutions to this please let me know. Bye DickS |
| |  |
|
(#2)
|
| Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK |
04-05-2009, 01:42 PM
Staff CP -> Tickets -> Options (there is a LITTLE link to the right just below the menus) -> "Default Ticket Status When Replying". This is a per-staff-member setting. Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
(#3)
|
| Member Posts: 37 Join Date: Mar 2009 |
04-05-2009, 02:47 PM
Great, that is what I was looking for. I added a status "New" and set the change in options. Suggest to move this to some other locations as options seems a bit scattered all over the staff window. Thx! DickS |
| | |
|
(#4)
|
| Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK |
04-05-2009, 03:01 PM
Your welcome.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| How to enable auto reply on status change? | stivick | How do I? | 0 | 31-10-2008 11:14 AM |
| change ticket status to "Awaiting Response" when staff has sent a reply | dellington | How do I? | 7 | 19-03-2008 07:53 PM |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 08:53 PM |
Linear Mode
