how can i integrate modernbill and supportsuit?

[joelin]

hi,

i want to integrate modernbill and supportsuit,

can any one tell me?

thanks a lot.

[craigbrass]

If you download the package from the members area, look in the integrate folder. It tells you how to do it for both MB V4 and MB V5.

[joelin]

hi,

in the modernbillv5-integrate-howto.txt

################################################
# BRIEF INTEGRATION INSTRUCTIONS
#
# =============================================
#
# Copyright (c) 2001-2006 Kayako Infotech Ltd.
#
################################################



=========================================
MODERNBILL V5 INTEGRATION HOW TO
=========================================

1) Open integrate/modernbillv5/lib-hooks/app-modernbill-client/integrate.php and change the following line to full absolute path to your Product Installation (SupportSuite/eSupport)

define("SWIFTPATH", "/home/path/to/support/");

Examples:

define("SWIFTPATH", "/home/company/public_html/support/");


2) Copy the lib-hooks directory of package to root directory of your ModernBill Installation

3) Copy the KayakoShowHelpdeskTicketDetails.tpl file from integrate/lib-themes/default/app-modernbill-client/templates/helpdesk directory to lib-themes/default/app-modernbill-client/templates/helpdesk directory of your ModernBill installation

3) Thats it! Your ModernBill v5 Client Area is now replaced with the SupportSuite/eSupport Frontend

i follew it to do

but when i login the MB from client window "app-modernbill-client",

it show with error

Fatal error: require_once() [function.require]: Failed opening required '/var/home/*****/public_html/billing/index.php' (include_path='.:/usr/lib/php:/usr/local/lib/php:/home/*****/public_html/billing/lib-tk/include/pear') in /home/*****/public_html/billing/lib-hooks/app-modernbill-client/integrate.php on line 32

and i go to check integrate.php on line 32,it shows

require_once (SWIFTPATH."index.php");

and i check the root-install-folder of modernbill

it contain only "index.html" without "index.php" !!!


how can i install next? or where i do wrong setting?


thanks a lot.

[craigbrass]

/var/home/*****/public_html/billing/index.php

You are setting the path of Kayako not ModernBill. By the looks of the above (/billing/), you have set it to include itself.

[joelin]

hi,thanks for your replay first.

i install the SS in root of public_html

i change the define("SWIFTPATH", "/home/path/to/support/") to /home/*****/public_html/
and /var/home/*****/public_html/,

but all get errors still


thanks a lot.

[craigbrass]

What type of control panel do you use on your server, cPanel?

[joelin]

dear craigbrass,

thanks for your help a lot.

i have find why it is and fix it now!

thanks a lot.

[craigbrass]

Ah, great stuff. What was the problem?

[joelin]

haha,

because i set the worng user-name.


can i ask you a question?

it is that how can i let a password used for both mb and ss?

because i create a user from mb with mail@mail.com and password,

i want to log in the ss but failed.

i use the staff right of ss to set a new password for the mail account,

then i can use the mail and the new password to log in from ss portal,

but i can not use the new password for modernbill,


is it ok or where i make in the wrong way?


thanks a lot.

[craigbrass]

The idea of the integration is that users access the helpdesk from inside ModernBill rather than using the default Kayako frontend.

[joelin]

Originally Posted by craigbrass

The idea of the integration is that users access the helpdesk from inside ModernBill rather than using the default Kayako frontend.

hi,craigbrass

so,they co-use the db of ticket only,

but the log in ifno is not,sure?


thanks a lot.

[craigbrass]

What happens is when they login to ModernBill, it calls stuff from Kayako like tickets and knowledge base articles when they visit these pages. The idea of this is to give the users a fully integrated feel to your site rather than two separate systems.

[joelin]

hi,craigbrass,

in this way,i take some test.

1)

i create a account from mb with mail-a,

i can log in mb with the mail-a and password,

but i can not use it to log in ss,

===>> i log in the the ss and make sure that the mail-a is in the system of ss.

===>> i try to register from ss portal with the mail-a, but i failed.

===>> and i try to use the feature of [Lost Password] in the ss portal,but i do not get the mail of password,is it my problem of my server?


2)

if the the system ( mb + ss ) is on line some day,

and the customer older from mb first,

he will not register form ss and use ss from ss portal directly?


3)

on the other hand,


if the the system ( mb + ss ) is on line some day,

and the visitor register from ss portal first,

he will not order with the same mail form mb directly?



thanks a lot.

[craigbrass]

The customer goes into ModernBill using their client details and clicks links like Knowledge Base, Submit Ticket and View Submitted Tickets. It shows inside the ModernBill interface. They do NOT use the Kayako interface.

[joelin]

YES,i know they can use the ticket and knowledgebase from mb,

but it look likely they can not use the ss well directly with the same account!


thanks a lot.