how to change text in automatic email response

MaRiOsGR · **how to change text in automatic email response -** 22-01-2008, 02:25 PM

hello,

When some one sends email and he is not a registered member he will recieve an email with subject: Registration Required: Unable to create Ticket
Your ticket has not been accepted into the system. You are required to register at the following URL to submit any issues via Email:

Once registered, you will be able to submit any issues directly by sending us Email. We are sorry for any inconvenience this may have caused.

How can I change this text? can I found it in any file ?

supportskins · 22-01-2008, 07:39 PM

You need to edit the "email_noregistration" template found under:
Admin CP > Templates > Manage Templates > Mail Parser

Make sure you rebuild the software cache by deleteing all files in the cache directory except the index.htm file or by running the cache rebuilding URL in the browser after you have edited the template.

Cache rebuilding URL

Code:

http://www.yourdomain.com/path_to_support/staff/index.php?_ca=rebuildcache

MaRiOsGR · 24-01-2008, 11:36 AM

thank you,

another question, the template uses some variables for example:
$language[regemailrejectfooter]
what is the file name that has these variables ( so that I can edit and translate the text).?

craigbrass · 24-01-2008, 01:32 PM

It is in the database. Go Admin CP -> Languages -> Manage Languages and search for the bit inside the brackets.

MaRiOsGR · 27-01-2008, 01:37 PM

thank you again for your help my friend.

craigbrass · 27-01-2008, 01:53 PM

Your welcome. Glad I could be of assistance.

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MaRiOsGR Offline New Member Posts: 10 Join Date: Jan 2008	24-01-2008, 11:36 AM thank you, another question, the template uses some variables for example: $language[regemailrejectfooter] what is the file name that has these variables ( so that I can edit and translate the text).?

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	24-01-2008, 01:32 PM It is in the database. Go Admin CP -> Languages -> Manage Languages and search for the bit inside the brackets. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

MaRiOsGR Offline New Member Posts: 10 Join Date: Jan 2008	27-01-2008, 01:37 PM thank you again for your help my friend.

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	27-01-2008, 01:53 PM Your welcome. Glad I could be of assistance. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger