How could I checkup autoresponder as default when using staff CP to create a ticket?

[Yakumo]

When I use Staff CP to create a new ticket, the default e-mail option is "contents checked".

As for me, the "contents" option is useless and "autoreponder" is greatful. However, it is set "contents" as default.

How could I set the default to checkup autoresponder and uncheck contents?

Many thanks.

[supportskins]

I do not believe there is a setting to change this. You will have to select it manually.

[Raghav Arora]

Yes, you will have to edit: \modules\tickets\staff_newticket.php file and you will have to have to change:

PHP Code:

 {
        $_emailautoresponder = "";
        $_emailcontents = " checked";
    } 


to

PHP Code:

 {
        $_emailautoresponder = "checked";
        $_emailcontents = "";
    } 


[supportskins]

Ah great, thanks for sharing. Although this should be added as a setting in the software interface.

[Yakumo]

It works, many thanks.

BTW, a small issue. When a client submit a new ticket, client will receive a mail, shows some information, for example,

You can check the status of or reply to this Ticket online at: http://test.com/support/
Email: ayaka@mail2000.com.tw
Password: 12345

However, when I submit a new ticket via staff CP with email autoresponder checker, user will recevie a mail, too. But it shows:

You can check the status of or reply to this Ticket online at: http://test.com/support/
Email: ayaka@mail2000.com.tw
12345

The phrase "Password:" is missing.

[supportskins]

Try rebuilding the software cache, check if that fixes the issue.