How to create a workflow

senacdrms · **How to create a workflow -** 17-09-2007, 12:35 PM

Hi, we started using SupportSuite and we are wondering if it is possible to create a workflow for the tickets.

This is what we need:

1) Helpdesk team creates the ticket and forward it to IT team
2) IT team analyses ticket and forward to Programming team
3) Programming team complete the task and repply the ticket forwarding back to Helpdesk team
4) Helpdesk team closes the ticket sending a repply to the user who openned the ticket.

Is it possible to implement this workflow? The Programming team can't be able to close the tickets, the ticket must come back to Helpdesk team always before being closed.

Thanks in advance,
Wellington

Corbets · 18-09-2007, 06:59 AM

http://forums.kayako.com/showthread.php?t=13599

It's a feature I've recently requested, go ahead and add your voice to it.

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Corbets Offline Member Posts: 47 Join Date: Aug 2007	18-09-2007, 06:59 AM http://forums.kayako.com/showthread.php?t=13599 It's a feature I've recently requested, go ahead and add your voice to it.