How to delete all links to helpdesk in emails

[michelvana]

In several autoreplies a direct link to the Helpdesk is presented.

Examples:
1. after succesfull registration you get a confirmation email with:
"You can visit the Support Desk at any time by going to [link to helpdesk domain]"
2. aftercreating a ticket, you will be notified, including text like: "You can check the status of or reply to this Ticket online at: [link to helpdesk domain]"

Since we do not want direct links to our Helpdesk or to individual tickets, we would like to change these (dynamic) links and text with just plain text or with a link to our website instead to the helpdesk.

Is there a single way to change this?

Regards, Michel

[Jamie Edwards]

Hi Michel,

Remove these direct links from the e-mail templates. The ones you mention are found under Templates -> General and Templates -> Tickets. They are prefixed with email_

[Torsten]

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$ticket[fullname]}>,<BR>
<{$language[arintro]}><BR>
<BR>
&nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<BR>
<{$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
&nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>
<{/if}>
<BR><{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
<{/foreach}>
<BR>
<{/if}>
<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,
<{$language[arintro]}>
 <{$language[articketid]}><{$ticket[fticketid]}>
 <{$language[arsubject]}><{$ticket[subject]}>
 <{$language[ardepartment]}><{$ticket[department]}>
 <{$language[arpriority]}><{$ticket[priority]}>
 <{$language[arstatus]}><{$ticket[status]}>
<{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
 <{$language[aremail]}><{$ticket[email]}>
 <{$language[arpassword]}><{$user[userpasswordtxt]}>
<{/if}>
<{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<{$newsitem[index]}>. <{$newsitem[subject]}>
<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>
<{/foreach}>
<{/if}>
<{$language[arfooter]}>
<{$settings[general_companyname]}><{if $queuesignature != ""}>
<{$queuesignature}><{/if}><{/if}>

This is the mail of autoresponder. what do i have to delete that there is no link passwort or something like that in this mail i only want to have support by mail and i do not want to use the center right now

[Jamie Edwards]

This is the template with username and password removed:

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$ticket[fullname]}>,<BR>
    <{$language[arintro]}><BR>
    <BR>
    &nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
    &nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
    &nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
    &nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
    &nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
    <BR>
    <{$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR>

    <BR>
    <{if $newscount != 0}>
        <{foreach key=newskey value=newsitem from=$news}>
            <b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
        <{/foreach}>
        <BR>
    <{/if}>
    <{$language[arfooter]}><BR>
    <BR>
    <{$settings[general_companyname]}>
    <{if $queuesignature != ""}>
        <BR><{$queuesignature}>
    <{/if}>
    </font>

<{else}>
    <{$ticket[fullname]}>,
    <{$language[arintro]}>
    <{$language[articketid]}><{$ticket[fticketid]}>
    <{$language[arsubject]}><{$ticket[subject]}>
    <{$language[ardepartment]}><{$ticket[department]}>
    <{$language[arpriority]}><{$ticket[priority]}>
    <{$language[arstatus]}><{$ticket[status]}>
    <{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>

    <{if $newscount != 0}>
        <{foreach key=newskey value=newsitem from=$news}>
            <{$newsitem[index]}>. <{$newsitem[subject]}>
            <{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>
        <{/foreach}>
    <{/if}>
    <{$language[arfooter]}>
    <{$settings[general_companyname]}>
    <{if $queuesignature != ""}>
        <{$queuesignature}>
    <{/if}>
<{/if}>

[Torsten]

thank you very much! :-)