How do I archive tickets?

Edward Norton · **How do I archive tickets? -** 18-03-2008, 02:45 PM

How do I archive tickets? That's it

I did trawl the help / forums before posting.

supportskins · 18-03-2008, 03:22 PM

I think this has been added as a Feature Request. This is not possible at the moment.

Edward Norton · 18-03-2008, 03:29 PM

Wow - I guess that's why I couldn't find anything. How do people manage? We've got thousands of closed tickets . . .

thanks for the reply

craigbrass · 18-03-2008, 03:33 PM

A few people at the moment just delete tickets and assosiated attachments older than x days.

One option would be to add a private Archived status and move all tickets older than x date to that status. It would certainly make searching more recent tickets quicker.

ecornet · 18-03-2008, 04:02 PM

If you want to save a copy of each ticket (for storage) currently you have to do it one by one. (or mass print)...

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Edward Norton Offline New Member Posts: 3 Join Date: Aug 2006	How do I archive tickets? - 18-03-2008, 02:45 PM How do I archive tickets? That's it I did trawl the help / forums before posting.

supportskins Offline Senior Member Posts: 4,529 Join Date: Aug 2006 Location: Mumbai, India	18-03-2008, 03:22 PM I think this has been added as a Feature Request. This is not possible at the moment. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Edward Norton Offline New Member Posts: 3 Join Date: Aug 2006	18-03-2008, 03:29 PM Wow - I guess that's why I couldn't find anything. How do people manage? We've got thousands of closed tickets . . . thanks for the reply

ecornet Offline Member Posts: 160 Join Date: Feb 2008	18-03-2008, 04:02 PM If you want to save a copy of each ticket (for storage) currently you have to do it one by one. (or mass print)... VoiceWay IP Telephony for Business and Residential