"How do I" attach a file in auto responder

jfreyburger · **"How do I" attach a file in auto responder -** 18-06-2007, 09:55 PM

We would like to attach a file to the autoresponder, basically a quick how to on using the support site after logging in.

Any Ideals?

richm · 18-06-2007, 10:31 PM

Make it a news article perhaps? (not an attachment per se. but might accomplish what you are looking to do, if I understand correctly)

In Admin -> Settings -> TIckets -> Mail Settings

You can enabledisable sending the latest news.

Send Latest News in Auto Responder Message
If Enabled, The System will include the Latest News in all the Auto Responder messages dispatched. This only works if the News module is Installed.

HTH,

Rich

supportskins · 19-06-2007, 09:10 AM

Or you can simply edit the autoresponder template and add a link to the file in it. You cannot attach a file to the autoresponder.

jfreyburger · **Thank You Both -** 16-01-2008, 02:22 AM

Thats perfect and I can change frequently, Will try it.

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jfreyburger Offline New Member Posts: 26 Join Date: Nov 2004	"How do I" attach a file in auto responder - 18-06-2007, 09:55 PM We would like to attach a file to the autoresponder, basically a quick how to on using the support site after logging in. Any Ideals?

supportskins Offline Senior Member Posts: 3,821 Join Date: Aug 2006 Location: Mumbai, India	19-06-2007, 09:10 AM Or you can simply edit the autoresponder template and add a link to the file in it. You cannot attach a file to the autoresponder. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

jfreyburger Offline New Member Posts: 26 Join Date: Nov 2004	Thank You Both - 16-01-2008, 02:22 AM Thats perfect and I can change frequently, Will try it.