How do I auto response

amator · **How do I auto response -** 25-12-2007, 09:59 PM

Hi,

Where can I setup auto message, like "How may I help you?"

**Jamie Edwards** · 26-12-2007, 01:49 AM

Hi amator,

You can find these under Staff CP -> Live Support -> Canned Responses; a canned response is much like a predefined reply, except for live chat purposes. You can assign canned messages to key shortcuts as well.

craigbrass · 26-12-2007, 09:42 AM

"Instant Messages" or "Auto Response" where by it auto says that message to the customer on entry on the live chat would be cool tho. It may of been suggested before. I'll have a look in a minute.

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amator Offline New Member Posts: 1 Join Date: Nov 2007	How do I auto response - 25-12-2007, 09:59 PM Hi, Where can I setup auto message, like "How may I help you?"

craigbrass Online Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	26-12-2007, 09:42 AM "Instant Messages" or "Auto Response" where by it auto says that message to the customer on entry on the live chat would be cool tho. It may of been suggested before. I'll have a look in a minute. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger