How do I disable the email feature explained below:

sqzdog · **How do I disable the email feature explained below: -** 16-07-2007, 04:19 PM

If I send an email directly to my support email address, I get this message returned:

Quote:

Your ticket has not been accepted into the system. You are required to register at the following URL to submit any issues via Email: mysite.com

Once registered, you will be able to submit any issues directly by sending us Email. We are sorry for any inconvenience this may have caused.

I don't think I want this. Is there a way to disable this email and allow emails to be sent directly to my support email by a user. I know this defeats the purpose of the software, but I would like to know if it is an option.

Thanks

Sheep · 16-07-2007, 04:32 PM

You mean... disabling an email queue?

sqzdog · 16-07-2007, 04:54 PM

I guess. I don't understand how the whole "queue" thing works or what its purpose is.

Sheep · 16-07-2007, 05:24 PM

an email queue is a way to intercept an email in the specified mailbox and to transform it to a ticket (or to a ticket response). go to the admin pannel to remove the queue if you want to have your mailbox like a normal one.

richm · 16-07-2007, 09:50 PM

If you just want to change or remove what is returned in the rejection, you can do so in the Admin CP, under languages.

Search for:

regemailrejectintro
regemailrejectsub

HTH,

Rich

sqzdog · 16-07-2007, 09:55 PM

Got it. Thanks for the advice.

mbiscaro · 01:47 PM

I've got a similar problem. I can change the phrases (regemailrejectintro, regemailrejectsub) but i cant remove the URL. I have removed <a href="<{$swiftpath}>"><{$swiftpath}></a> in the template email_noregistration but nothing happens ...

Casey Rousseau · 02-10-2008, 02:25 PM

You probably need to rebuild your cache. Any time you change a template, it's a good idea to do this. Admin CP > Diagnostics > Rebuild Cache. You could also use Admin CP > Templates > Diagnostics > Diagnose Smarty Template Engine Errors to see if you made any mistakes editing the template.

mbiscaro · 03:52 PM

That was the solution ;-)
Thanks for the advice ...

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Sheep Online Member Posts: 350 Join Date: Feb 2007 Location: Lyon, France	16-07-2007, 04:32 PM You mean... disabling an email queue? Antoine "Sheep" BERMON -- Lurking around there --

sqzdog Offline Member Posts: 88 Join Date: Jun 2007 Location: Virginia, USA	16-07-2007, 04:54 PM I guess. I don't understand how the whole "queue" thing works or what its purpose is.

Sheep Online Member Posts: 350 Join Date: Feb 2007 Location: Lyon, France	16-07-2007, 05:24 PM an email queue is a way to intercept an email in the specified mailbox and to transform it to a ticket (or to a ticket response). go to the admin pannel to remove the queue if you want to have your mailbox like a normal one. Antoine "Sheep" BERMON -- Lurking around there --

sqzdog Offline Member Posts: 88 Join Date: Jun 2007 Location: Virginia, USA	16-07-2007, 09:55 PM Got it. Thanks for the advice.

mbiscaro Offline New Member Posts: 2 Join Date: Oct 2008 Location: Schaffhausen	02-10-2008, 01:47 PM I've got a similar problem. I can change the phrases (regemailrejectintro, regemailrejectsub) but i cant remove the URL. I have removed <a href="<{$swiftpath}>"><{$swiftpath}></a> in the template email_noregistration but nothing happens ... Last edited by mbiscaro; 02-10-2008 at 01:47 PM.

Casey Rousseau Offline Member Posts: 173 Join Date: Aug 2008 Location: Connecticut, USA	02-10-2008, 02:25 PM You probably need to rebuild your cache. Any time you change a template, it's a good idea to do this. Admin CP > Diagnostics > Rebuild Cache. You could also use Admin CP > Templates > Diagnostics > Diagnose Smarty Template Engine Errors to see if you made any mistakes editing the template. Casey Rousseau Prophesy Transportation Solutions, Inc.

mbiscaro Offline New Member Posts: 2 Join Date: Oct 2008 Location: Schaffhausen	02-10-2008, 03:39 PM That was the solution ;-) Thanks for the advice ... Last edited by mbiscaro; 02-10-2008 at 03:52 PM.