How do I find my uplaoded file on the server

[anur]

Hi,

When I upload files to the kayako download area from the browser, which directory do the uploaded files reside on?

I need to upload my product training videos to the download area, and I'm trying to find a good way to do it. These are a group of four files. I need to upload the html file and have it point to the depenedent files and I'm trying to find out how to do it. Can some one please point me to the location on the kayako installation where the files get installed.

Your help is much appreciated.

Thanks,
anu.

[supportskins]

You need to check your Kayako configuration it may have saved the file in the database as well. If not, it saves the uploaded file in the "files" directory although the uploaded file is hashed.

[anur]

Hi,

Thanks! I appreciate your response.

How do I upload video files, such that they can be viewed from the downloads area. These are files in the flash format created using camtasia. they ae sets of 4 files that include a html file, js files, swf file.
If I upload these files, one at a time it does not work.
I need a way to upload this package. Any suggestions? Your help is much appreciated.

Regards,
anu.