How do I get rid of extra lines in parsed tickets?

Matthew · **How do I get rid of extra lines in parsed tickets? -** 05-03-2008, 10:48 AM

If a message is piped in which looks like this:

Code:

This is the first line
of a multi-line message.

It appears as....

Code:

This is the first line


of a multi-line message.

...with extra spaces.

Very annoying. How do I prevent this?

Matthew · 18-03-2008, 04:20 PM

Anyone want to take a stab at this?

ePlanetDesign · 03-09-2008, 07:17 PM

did you ever find what was doing this?

Thanks

Matthew · 04-09-2008, 02:35 AM

Quote:

Originally Posted by ePlanetDesign

did you ever find what was doing this?

Thanks

I never have figured this out.

***John Haugeland*** · 04-09-2008, 05:45 PM

It really is best to open support tickets about things like this. The forums aren't really patrolled for support this way. It's really easy to lose stuff in vBulletin. We use our own ticket tracker because that way we can keep track of things.

If you open a ticket for this, I'll get a bug opened for it and we can get it scheduled for a release fix soon.

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Matthew Offline Member Posts: 191 Join Date: Oct 2007 Location: Jakarta, Indonesia	18-03-2008, 04:20 PM Anyone want to take a stab at this? Matthew Arciniega + Free: Ticket List & Search Mods \| Dept. Display Names + Free: (Almost) Perfect Outlook/HTML Tickets + Tutorials: SLA System Explained \| Using Template Groups Kayako v3.20.02 \| PHP: 5.2.6 \| MySQL: 5.0.58 \| CentOS 4

ePlanetDesign Offline Member Posts: 56 Join Date: Oct 2006	03-09-2008, 07:17 PM did you ever find what was doing this? Thanks ePlanet Design