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bmartindcs Offline
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Thumbs down How do I get user specific fields to show up in ticket view? - 18-10-2007, 05:20 AM

Let me rephrase the title, I want user specific fields to show up in the ticket manager area when looking at a list of open tickets etc.

We have created a field group called "Company Information". It is a a "User Registration" type, as we dont want it asked over and over each time someone submits a ticket.

We would like to be able to list fields from said group in the ticket view list, like you can for fields from groups associated with tickets.

This would be helpful in sorting issues by company as an example, or at least being able to see what user is for what company on the ticket view.

Ideas?
   
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supportskins Offline
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18-10-2007, 07:13 AM

I do not believe this is currently possible. You will have to edit the software source code or run your own MySQL query to extract results from the database.



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