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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| Member  Posts: 81 Join Date: Jun 2007 Location: Virginia, USA SupportSuite Owned License | How do I know when I have a new ticket waiting? -
12-07-2007, 06:10 PM
Am I supposed to receive an email? |
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(#2)
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| Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
12-07-2007, 06:23 PM
You will need to setup alerts. Go into the Staff CP then Tickets -> Alert -> Add New Rule. Icon Headquarters - Its Elixir - Web2Messenger |
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