How Do I Log a phone ticket with some fields already popluated

[eugenevdm]

Currently when I log a phone ticket it asks for the telephone number and user's e-mail address.

The URL is:

http://www.mysupportdesk.com/support/staff/index.php?_m=tickets&_a=newticket&type=phone&departmentid=1

I would like to programmatically populate some of the fields, e.g. telephone number and user's e-mail address.

I tried appending &phoneno by doing this:

http://www.mysupportdesk.com/support/staff/index.php?_m=tickets&_a=newticket&type=phone&departmentid=1&phoneno=555-1234

but that did not work. Is it possible to populate some of the fields by some other method?

[Siora]

when you click on the binoculars, search for a user, click on their name, it should populate their name and email address.

[ecornet]

note that there are two potential objects for this search. Contacts and Users. If you wanted to put in a phone number, you will need a Contact for the person. If you wanted to link the ticket to a user account, you will need a user object for that. It's an irritant, but *throws up hands*

[eugenevdm]

Originally Posted by Siora

when you click on the binoculars, search for a user, click on their name, it should populate their name and email address.

I think you might be understanding me wrong or else I haven't explained properly.

I use a CRM application to call Kayako.

It normally uses URLs.

My application can't "click" a button. I has to use a URL or some programmatic method. I would like to call the New Phone Ticket URL and specify fields which are pre-populated or else use an API or other interface to communicate the pre-populated fields.

The "pop-up" Window you are referring to calls this:

"javascript:windowPlaceEmail('myname@myaddress.com ', 'newticketform', 'opt_userphone')"

It's not a full URL but instead some Javascript which is referring to an existing page. Unless you are saying I have simlulate the Javascript pop up.