How do I reply easily to Notification emails

sniper · **How do I reply easily to Notification emails -** 10-02-2008, 01:12 AM

Hello,

I am receiving notification emails on urgent emails to my blackberry.

When I hit reply, it is the email address to the Helpdesk Kayako Server.

Is there a way to change the REPLY to ADDRESS in notification emails so that it replies to the CUSTOMER and also CC: to Kayako Ticket at the same time so that the reply gets added in the ticket.

Right now when I receive a notifcation email, I have to log into /WAP and then issue a reply, hitting reply to the notification email will save me a lot of time.

Thanks in advance.

Siora · 10-02-2008, 01:27 AM

If you have a mail parser setup then when you reply the email goes to your kayako system, gets added to the ticket, and send the reply to your client. I use my blackberry all the time to do this.

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Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	10-02-2008, 01:27 AM If you have a mail parser setup then when you reply the email goes to your kayako system, gets added to the ticket, and send the reply to your client. I use my blackberry all the time to do this. Siora Solutions Inc. www.sioraIT.com