How do I setup staus like this

[squallpang]

I want to have ticket status divided into (unviewd,viewed,Onhold and closed), i already add and rename those ticket status, but i would ask if i would set something so when a staff replied to a ticket , it would set to viewed automatically?Is this do by flag or some colour to distinguish these ? how to set?

[Sarah_User]

In the staff cp -- go to manage tickets -- options on the far right hand side of the screen, then you can set it up to change the status upon staff reply. Here's a quote from what i'm looking at on my staff cp:

Default Ticket Status when Replying
Select the Ticket Status that should be selected by default when you reply. This can be a Status that denotes a Resolved Status.

In the admin cp under settings --> tickets you can modify what status the ticket changes to after a client reply.

-Sarah

[SupportMods]

I wish that option in the staff cp part could be moved to the admin cp. Right now, we have staff that dont change that option, so when they reply, the ticket still shows as open