How do stop users from creating a ticket without registering first.

[Moni-Q]

Hi,

I need to have users register before they are able to open tickets via email for my "support@" email address.

I am getting too much spam. I want it setup like how Kayako does it where the sender receives an email saying the ticket has not been created, and that they need to register first.

Based on a suggestion in the forum I created a rule that would send an autoresponder if the user was not registered. The problem there is it would send the AR but still create the ticket. I set it to also ignore the message, but then not only did it not create the ticket, it also did not send the autoresponder.

Please help. Thank you.

[supportskins]

You need to create a Pre-Parse rule under:
Admin CP > Mail Parser > Insert New Rule

which would prevent unregistered users from directly emailing you.

[Moni-Q]

Originally Posted by supportskins

You need to create a Pre-Parse rule under:
Admin CP > Mail Parser > Insert New Rule

which would prevent unregistered users from directly emailing you.

Thanks for the response, however it doesn't really help me with the problem as such.

Has anyone found a fix to this?

[Siora]

you need to setup a rule like SS said and create it like this:

if reply = false

Ignore email.

[Moni-Q]

Thanks.