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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 8 Join Date: Jan 2008 | How I can switch off autoreponder ? -
04-02-2008, 12:19 AM
How I can switch off email autoresponder ? |
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(#2)
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| Operations Manager  Posts: 5,412 Join Date: Jan 2006 Location: United Kingdom |
04-02-2008, 08:29 AM
Hi Martin, You can do this per e-mail queue via the administrator control panel.  -------------------------------------------------------------------
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(#3)
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| Senior Member  Posts: 3,821 Join Date: Aug 2006 Location: Mumbai, India |
04-02-2008, 08:29 AM
I do not think you can stop the software from sending out autoresponders when ticket is created from the Client Support Center however you can stop the software from sending out autoresponders when a ticket is directly created by sending an email to the piped email address. You can disable it by editing the email parser queue setting it not to send an autoresponder. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#4)
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| New Member Posts: 8 Join Date: Jan 2008 |
04-02-2008, 09:33 AM
Quote:
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(#5)
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| Senior Member Posts: 3,821 Join Date: Aug 2006 Location: Mumbai, India |
04-02-2008, 10:48 AM
No problem  Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| autoreponder, switch |
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