How to make it so code shows up in tickets?

dino · 11:15 PM

Hi,

With one of my products I sometimes need to paste html or php code into the ticket to instruct my customers how to do certain things.

When I paste in code with tags it doesn't show up in the ticket thread but does show up in most email clients.

Is there a way to make it so code will show up in the ticket?

craigbrass · 17-07-2007, 08:32 AM

I think this is a bug. Submit it at http://bugs.kayako.com

dino · 17-07-2007, 02:24 PM

Hi Craig,

Ok doing that now. Thanks.

Have a great day.

Dino

craigbrass · 17-07-2007, 02:51 PM

Post the a link to the bug report here too so they are 'tied together' so to speak and can be tracked.

dino · 17-07-2007, 03:06 PM

Sure:

http://bugs.kayako.com/index.php?cmd=view&id=175

craigbrass · 17-07-2007, 03:19 PM

Nice one, thanks Dino.

dino · 16-08-2007, 10:49 PM

Hi,

I was wondering when this bug will be fixed?

Thanks,

Dino

craigbrass · 17-08-2007, 09:30 AM

It has been marked as Confirmed by Jamie so hopefully very soon.

dino · 17-08-2007, 03:37 PM

Thanks Craig,

Have a great day.

Dino

**Jamie Edwards** · 17-08-2007, 03:53 PM

Hi Dino,

We do not have an exact schedule for the bug fixes - it will be fixed as soon as possible. We simply have to crunch through them day by day and when we come to the bug you have reported then that is when it will be fixed. The rate at which we can go through bug fixing also depends on the pending feature request implementations (which are scheduled) and the number of support issue we have that require developer attention.

Keep watching the tracker entry to see when it has been fixed; it should not be too long.

craigbrass · 17-08-2007, 04:04 PM

Subscribe to the bug topic so you don't have to keep checking it.

**Jamie Edwards** · 14-05-2008, 07:29 PM

This has been marked as 'Not a bug':

Quote:

This is a voluntary configuration option. It is strongly recommended that the customer not disable this option.

Not a bug.

dino · 15-05-2008, 04:54 AM

Thanks Jamie,

Yep I see the settings now.
Sorry for the false alarm.

Dino

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Outgoing HTML Emails Need Staff To Code HTML in Tickets?	Elite	SupportSuite, eSupport and LiveResponse	7	08-01-2008 07:51 PM
Kayako SupportSuite v3.04.10 Stable Build	Varun Shoor	News and Announcements	2	06-10-2006 09:41 PM

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	17-07-2007, 08:32 AM I think this is a bug. Submit it at http://bugs.kayako.com Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

dino Offline New Member Posts: 8 Join Date: May 2007	17-07-2007, 02:24 PM Hi Craig, Ok doing that now. Thanks. Have a great day. Dino

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	17-07-2007, 02:51 PM Post the a link to the bug report here too so they are 'tied together' so to speak and can be tracked. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

dino Offline New Member Posts: 8 Join Date: May 2007	17-07-2007, 03:06 PM Sure: http://bugs.kayako.com/index.php?cmd=view&id=175

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	17-07-2007, 03:19 PM Nice one, thanks Dino. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

dino Offline New Member Posts: 8 Join Date: May 2007	16-08-2007, 10:49 PM Hi, I was wondering when this bug will be fixed? Thanks, Dino

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	17-08-2007, 09:30 AM It has been marked as Confirmed by Jamie so hopefully very soon. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

dino Offline New Member Posts: 8 Join Date: May 2007	17-08-2007, 03:37 PM Thanks Craig, Have a great day. Dino

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	17-08-2007, 04:04 PM Subscribe to the bug topic so you don't have to keep checking it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

dino Offline New Member Posts: 8 Join Date: May 2007	15-05-2008, 04:54 AM Thanks Jamie, Yep I see the settings now. Sorry for the false alarm. Dino