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| New Member Posts: 19 Join Date: Mar 2009 |  How to Parse PRIVATE Staff Comments? -
19-05-2009, 05:05 PM
I've been asked to look into ensuring that staff replies VIA EMAIL to SupportSuite (in response to a new/existing ticket) can be marked as Private or Public, such that not all staff replies to a particular ticket are sent to the ticket creator. I've checked in Email Parsing, while I can choose to trigger on a Staff Reply, I'm not sure how to force a response to be a 'private' ticket entry versus a public entry viewable by the end customer. I suspect this will be PHP editting, but would appreciate any comments or direction. Thanks. |
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(#2)
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| Senior Member  Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
20-05-2009, 07:52 AM
I do not believe this is currently possible.
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