How to upload a large amount of articles.

jlui213 · **How to upload a large amount of articles. -** 06-05-2008, 11:13 PM

I have a LARGE amount of articles that I would like to be transferred into the Knowledgebase, and I was wondering if there is an easier way of doing this than inserting articles one by one.

Do any of you have any tips/advice/software for me?? Any thing would help!
Thanks!

craigbrass · 07-05-2008, 08:23 AM

There is an Import / Export section (Staff CP -> Knowledge Base -> Import / Export).

jlui213 · 07-05-2008, 12:08 PM

Thanks craigbrass, but with the Import/Export function, how would I go about uploading more than one article at a time? Is this even possible?

Thanks!

craigbrass · 07-05-2008, 01:57 PM

As far as I am aware, you can upload in a CSV format.

**Raghav Arora** · 07-05-2008, 02:16 PM

You need to have it as XML file and the articles will be imported in the helpdesk.

craigbrass · 07-05-2008, 02:28 PM

Is there a sample XML file by any chance Raghav?

**Raghav Arora** · 07-05-2008, 02:57 PM

Quote:

Originally Posted by craigbrass

Is there a sample XML file by any chance Raghav?

Attached is the sample XML file.

(The articles can be seen at: http://raghav.kayako.org/support/ind...gebase&_a=view )

Regards,

Raghav Arora

jlui213 · 08:20 PM

Thanks craigbrass and raghav for all your help/suggestions.

Quote:

Attached is the sample XML file.
The articles can be seen at: http://raghav.kayako.org/support/ind...gebase&_a=view

The link does seem to be working for me. Is there something I can do to fix this? i also tried going to http://raghav.kayako.org, but that did work.

I was also wondering what users are using to code in XML. I hear that Microsoft Word can convert to XML but the quality is pretty poor.

Thanks again.

craigbrass · 08-05-2008, 08:52 AM

PSPad will do the job fine. PSPad - freeware unicode developer editor, capable handle near any syntax, e.g. HTML, PHP, XHTML, JavaScript, ASP, Perl, C and many other languages with HEX editor and multilanguage interface

jlui213 · 08-05-2008, 01:41 PM

Quote:

Originally Posted by craigbrass

PSPad will do the job fine. PSPad - freeware unicode developer editor, capable handle near any syntax, e.g. HTML, PHP, XHTML, JavaScript, ASP, Perl, C and many other languages with HEX editor and multilanguage interface

thanks again Craigbrass!! I'll give it a shot.

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jlui213 Offline New Member Posts: 27 Join Date: Apr 2008 SupportSuite Owned License phpinfo()	How to upload a large amount of articles. - 06-05-2008, 11:13 PM I have a LARGE amount of articles that I would like to be transferred into the Knowledgebase, and I was wondering if there is an easier way of doing this than inserting articles one by one. Do any of you have any tips/advice/software for me?? Any thing would help! Thanks!

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	07-05-2008, 08:23 AM There is an Import / Export section (Staff CP -> Knowledge Base -> Import / Export). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jlui213 Offline New Member Posts: 27 Join Date: Apr 2008 SupportSuite Owned License phpinfo()	07-05-2008, 12:08 PM Thanks craigbrass, but with the Import/Export function, how would I go about uploading more than one article at a time? Is this even possible? Thanks!

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	07-05-2008, 01:57 PM As far as I am aware, you can upload in a CSV format. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	07-05-2008, 02:28 PM Is there a sample XML file by any chance Raghav? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,047 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	08-05-2008, 08:52 AM PSPad will do the job fine. PSPad - freeware unicode developer editor, capable handle near any syntax, e.g. HTML, PHP, XHTML, JavaScript, ASP, Perl, C and many other languages with HEX editor and multilanguage interface Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger