HOWTO: Making Spell Check work in Kayako SupportSuite

[sboyce]

HOWTO: Making Spell Check work in Kayako SupportSuite

So you get this message like this one here when you try to do a spell check in Kayako:

Error executing `aspell -a --lang=en_US < ./../../cache/aspell_data_GwWG4t 2>&1`
Error: No word lists can be found for language "en_US".

So what do we do now? Follow the steps below:


1. First, run the following command.

which aspell

If you have it installed, it should look something like this:

root@kenny:/# which aspell
/usr/bin/aspell

If you do not have aspell installed, then go ahead and install aspell:

apt-get install aspell

2. Then find out what dictionaries you have loaded by running this command:

aspell dump dicts

Here are the dictionaries on my server (yours may be different):

root@kenny:/# aspell dump dicts
en
en-variant_0
en-variant_1
en-variant_2
en-w_accents
en-wo_accents
en_CA
en_CA-w_accents
en_CA-wo_accents
en_GB
en_GB-ise
en_GB-ise-w_accents
en_GB-ise-wo_accents
en_GB-ize
en_GB-ize-w_accents
en_GB-ize-wo_accents
en_GB-w_accents
en_GB-wo_accents
en_US
en_US-w_accents
en_US-wo_accents

If this command does not return any results, then install the dictionaries and tools (remember to replace "en" with your country code if your install does not support the English language):

apt-get install aspell-en aspell-doc spellutils

Then run the "aspell dump dicts" command again to make sure the dictionaries got installed.


3. Now find your php.ini file and make sure safe_mode and open_basedir are set to OFF

safe_mode = Off
open_basedir = Off

4. Recycle apache web server for good measure:

/etc/init.d/apache2 restart

5. If you are able to spell check from the SupportSuite staff console, you're finished. Otherwise, you did something wrong outside the scope of this HOWTO - please post your results here and you might get some help.

Note that if you are using a different Linux distro than mine, please reference your package manager and apache service accordingly.

References: GNU Aspell


Hope this helps somebody,

[Jamie Edwards]

Thanks for posting, sboyce - stickied