https - how do I?

bjdea1 · 08:27 AM

Hi,
I installed Kayako on a subdomain of my main domain name, Default PLESK Page . zzzz.com

I have an major problem with my ISP (internet service provider). They have caching of webpages and while this is good for them, its terrible for me because once in a while it stuffs up a website and ends up blocking my access to my own support desk. However I have found that accessing my support desk over https bypass'es the caching and I can still access my support desk at https://support.xxxxxx/com.

Now the next problem is Kayako has its CSS files linked in its pages and they are all using the "http://" addressing - which means none of the CSS work and the look of Kayako is obviously pretty ugly with no CSS or javascripts. Its also impossible to use because some links just won't work anymore - they were obviously javascript generated.

So how do I get Kayako to make everything "https://" on all pages it generates? So all the links to cascading style sheets function when I use https:// ?

I'm sure there must be a simple setting - but how can I change this setting without using the web interface (since its not working properly now for me). How can I update Kayako's settings via ssh (shell) ? Or even using PhpMyAdmin if needed? Thanks !

**Digital Mayhem** · 23-05-2008, 03:36 AM

Admin CP > Settings > General > Product URL: (change the http:// to https://)

bjdea1 · 23-05-2008, 04:04 AM

Can you possibly provide me a direct link to this settings section you're talking about because I can't even navigate to this page. Without CSS or javascript the usual links don't work, thanks.

supportskins · 23-05-2008, 06:46 AM

I am not sure if the direct link will work, give it a shot:

Code:

http://www.domain.com/path_to_support/admin/index.php?_m=core&_a=settings

BigDawgRob · 23-05-2008, 07:22 AM

More info here:
https://support.kayako.com/index.php...barticleid=100

supportskins · 23-05-2008, 08:57 AM

Quote:

Originally Posted by BigDawgRob

More info here:
https://support.kayako.com/index.php...barticleid=100

Thats perfect!

bjdea1 · 24-05-2008, 01:25 AM

Thanks guys - I got it all sorted out and its working fine now on https://

Thank you !

supportskins · 24-05-2008, 09:16 PM

Good to know

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Digital Mayhem Offline Community Moderator Posts: 854 Join Date: May 2005 Location: Henderson, Nevada	23-05-2008, 03:36 AM Admin CP > Settings > General > Product URL: (change the http:// to https://) Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

bjdea1 Offline New Member Posts: 3 Join Date: May 2008	23-05-2008, 04:04 AM Can you possibly provide me a direct link to this settings section you're talking about because I can't even navigate to this page. Without CSS or javascript the usual links don't work, thanks.

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	23-05-2008, 06:46 AM I am not sure if the direct link will work, give it a shot: Code: http://www.domain.com/path_to_support/admin/index.php?_m=core&_a=settings Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

BigDawgRob Offline Member Posts: 79 Join Date: May 2006	23-05-2008, 07:22 AM More info here: https://support.kayako.com/index.php...barticleid=100

bjdea1 Offline New Member Posts: 3 Join Date: May 2008	24-05-2008, 01:25 AM Thanks guys - I got it all sorted out and its working fine now on https:// Thank you !

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	24-05-2008, 09:16 PM Good to know Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/