Ignore email tickets

[Xaman]

Hi,

I want that Kayako ignores new email tickets, sending an automatic reply, forcing the users to open new tickets through the Support Center instead. Replies to existing tickets will be accepted by email.

For this I created a rule to ignore emails with the following criteria:

Is Reply = False

However I want that this rule doesn't run if the email is being sent to specific recipients/email queues. However when I try to this with several criterias, the rule starts to malfunction.

What would be the correct way to add a criteria so the rule doesn't run if the email is being sent to specific recipients? Let's say I want the rule not to run if it's an email sent to either xaman1@xaman.com or xaman2@xaman.com or xaman3@xaman.com?

Thanks in advance.

[Xaman]

Any help please? I tried contacting Kayako's Helpdesk, but unfortunately they know less about their own software than me...