Import existing users

camelothosting · **Import existing users -** 06-07-2008, 06:14 AM

Well, we finally decided to use Kayako, and we are not sorry at all,
the login share is working great with our awbs customers,
well some of em.
on new customers its great on existing customers not so great,

is there a way to import all users from awbs into kayako?

craigbrass · 06-07-2008, 08:04 AM

There is a zipped folder for doing this inside /includes/LoginShare/ for AWBS.

camelothosting · 06-07-2008, 01:57 PM

We have the loginshare setup,

and when a new user is created it sets up the account in kayako perfectly,

Im wondering about the customers we had before we installed loginshare.
Is there a way to import them into kayako so that the logins are shared

craigbrass · 06-07-2008, 04:07 PM

The LoginShare should be allowing both new and existing AWBS users into Kayako anyway. If it isn't, there is a problem somewhere...

**Digital Mayhem** · 06-07-2008, 05:24 PM

I use AWBS loginshare and works perfectly fine with my New and Existing clients. So as craig said there is a problem somewhere.

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camelothosting Offline New Member Posts: 2 Join Date: Jul 2008	Import existing users - 06-07-2008, 06:14 AM Well, we finally decided to use Kayako, and we are not sorry at all, the login share is working great with our awbs customers, well some of em. on new customers its great on existing customers not so great, is there a way to import all users from awbs into kayako?

craigbrass Offline Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK	06-07-2008, 08:04 AM There is a zipped folder for doing this inside /includes/LoginShare/ for AWBS. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

camelothosting Offline New Member Posts: 2 Join Date: Jul 2008	06-07-2008, 01:57 PM We have the loginshare setup, and when a new user is created it sets up the account in kayako perfectly, Im wondering about the customers we had before we installed loginshare. Is there a way to import them into kayako so that the logins are shared

craigbrass Offline Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK	06-07-2008, 04:07 PM The LoginShare should be allowing both new and existing AWBS users into Kayako anyway. If it isn't, there is a problem somewhere... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Digital Mayhem Offline Community Moderator Posts: 854 Join Date: May 2005 Location: Henderson, Nevada	06-07-2008, 05:24 PM I use AWBS loginshare and works perfectly fine with my New and Existing clients. So as craig said there is a problem somewhere. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important