include a link to the online ticket status in all the piped email replies?

[Rodney B]

How do I setup kayako suite to automatically include the link:

You can check the status of or reply to this Ticket online at:
http:// supportsuite.url/support/etc...

In all of the staff replies so customers know they can either reply via email or check the ticket status online with every message sent?

I see that I can include a signature on all piped emails, but I don't know the syntax to automatically include the ticket URL in the emails.

[supportskins]

You can do this by editing the email_staffreply template or just enabling HTML emails (outgoing) for your helpdesk under Settings > CPU Optimization & Server Settings

[Rodney B]

Originally Posted by supportskins

You can do this by editing the email_staffreply template or just enabling HTML emails (outgoing) for your helpdesk under Settings > CPU Optimization & Server Settings

What exactly do I put in the email_staffreply template to get the ticket status link to show up?

[Rodney B]

anybody?

[craigbrass]

Something like :-

<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>

will work for text emails and :-

<a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>">Click Here</a>

for HTML emails.