insert custom field via email

fdejong · **insert custom field via email -** 15-05-2008, 01:42 AM

Hi,

I've created a custom field in Kayako called 'component' and want to populate the custom field using the email gateway.

eg. on our website we have a form, currently just subject and body.

Subject maps to the kayako subject line, and body goes to the body.

Now, I want to add a drop down list to our form which will automatically be inserted into the custom field.

How can I do that?

supportskins · 15-05-2008, 05:46 AM

I do not believe this is currently possible.

fdejong · 16-05-2008, 05:44 PM

Darn - really? Seems like this would be pretty basic functionality. How does everyone else do it? Does everyone use the submit form that comes with Kayak & just modify it?

craigbrass · 16-05-2008, 06:39 PM

I think it has been suggested for V4 but hasn't been achieved either out of the box or via code modification in V3.

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supportskins Offline Senior Member Posts: 3,278 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	15-05-2008, 05:46 AM I do not believe this is currently possible. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

fdejong Offline New Member Posts: 2 Join Date: May 2008 eSupport Owned License	16-05-2008, 05:44 PM Darn - really? Seems like this would be pretty basic functionality. How does everyone else do it? Does everyone use the submit form that comes with Kayak & just modify it?

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	16-05-2008, 06:39 PM I think it has been suggested for V4 but hasn't been achieved either out of the box or via code modification in V3. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger