Kayako logo
How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
Ted Bevenour Offline
New Member
 
Ted Bevenour's Avatar
 
Posts: 6
Join Date: Sep 2007
Location: Illinois -US
Inserting New Staff Creation Fails - 14-09-2007, 05:09 AM

I'm most positive that I must be doing something wrong here... but have searched and searched and come up with nothing so far.

When Inserting Staff in the admin CP, after filling in all fields and clicking the "insert staff" button at the bottom, I'm then returned to the "Manage Staff" page but the user i just created is not there.

Is this a simple one I'm just missing?

Thanks in advance,
//Ted
   
Reply With Quote
  (#2) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,821
Join Date: Aug 2006
Location: Mumbai, India
14-09-2007, 05:15 AM

Ted,
You need to edit /etc/my.cnf and change sql-mode setting it to:
sql-mode=""

That should fix the issue.



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#3) Old
Ted Bevenour Offline
New Member
 
Ted Bevenour's Avatar
 
Posts: 6
Join Date: Sep 2007
Location: Illinois -US
14-09-2007, 05:49 AM

Oh my god thank you!

That was exactly it, now i just wish i would have posted that an hour ago.

Thank you supportskin,

//Ted
   
Reply With Quote
  (#4) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,821
Join Date: Aug 2006
Location: Mumbai, India
14-09-2007, 11:50 AM

Glad to know the issue is resolved



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
Reply

Tags
creation, fails, inserting, staff

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Forward email from client to staff email to esupport for ticket creation richm SupportSuite, eSupport and LiveResponse 0 11-06-2007 06:02 PM
Position Custom Feilds in Staff Ticket Creation Siora How do I? 1 03-06-2007 02:38 AM
Custom Feilds for Staff Ticket Creation Siora SupportSuite, eSupport and LiveResponse 0 10-05-2007 02:28 AM
How Do I: share a custom field between User Ticket Creation and Staff Ticket Creation rgvodden SupportSuite, eSupport and LiveResponse 6 03-08-2006 12:31 AM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46