Intergrate with WHMCS

zippohosting · **Intergrate with WHMCS -** 25-01-2008, 04:46 PM

I searched the forums and I downloaded the latest builds of Kayako Support Suite...

THe only intergration files I see is for ModernBill - where are the onese for WHMCS...??

Thank you...

**Raghav Arora** · 25-01-2008, 04:53 PM

In the latest CVS build (3.11.02) its available in the '\integrate' folder. And you will see the following folders in it: http://raghav.kayako.org/snapshots/20080125-222218.jpg

Regards,

Raghav Arora

**Jamie Edwards** · 25-01-2008, 04:54 PM

Please note that this WHMCS integration is still in testing: WHMCS Issues #3 - as of 24th Jan - it is not guaranteed to be stable.

zippohosting · 25-01-2008, 06:11 PM

How do I tell with version I have as far as Zend or Ioncube?

I see the version number of my desk but it does not tell me which build?

craigbrass · 25-01-2008, 06:13 PM

Using an FTP program, download swift.php in the root folder where you have Kayako installed. It will make references to either Zend or IonCube.

zippohosting · 25-01-2008, 06:32 PM

Thanks, I have downloaded the following files:

supportsuite.3.11.02.cvs.ioncubeclosed.tar.gz

supportsuite.3.11.01.stable.ioncubeclosed.tar.gz

Neither one has any type of folder that you are trying to show me....

What file should I download - I have downloaded both 3 times to be sure....

craigbrass · 25-01-2008, 06:52 PM

I am talking about what is currently on your server. If you download swift.php from the root installed directory and open it, it will say Zend or IonCube in the file so you know which to upgrade to.

shed49 · **No integrate folder -** 05-03-2008, 12:49 PM

I downloaded latest CVS - and there is no Integrate folder anywhere... where can I get this??!

craigbrass · 05-03-2008, 02:06 PM

Extract the package and you should have directories like upload, winapp, integrate.

shed49 · **New Integration Issue -** 10-03-2008, 11:26 PM

I have completed the Integration with WHMCS.... However now whan I open Support Linke via WHMCS my Kayako Interface is displaying garbled charecters in place of norwegian characters - Both Kayako and WHMCS have the same charset of iso-8859-1

Anyone have any Idea what is going on here? I'm stumped!

Thanks
Terry

**Jamie Edwards** · 11-03-2008, 02:01 AM

Hi Terry,

Please submit a support ticket; we will take a look for you.

shed49 · 11-03-2008, 02:21 AM

I Did - and you didn't.

craigbrass · 11-03-2008, 10:23 AM

What was said by support? Did they just not respond or did they reply with something? If you post your ticket ID, Jamie may be able to chase it up depending on how long it has been without response.

shed49 · 11-03-2008, 10:31 AM

FLL-884030 - There has been no response to ticket since: 09 Mar 2008 05:07 AM

**Jamie Edwards** · 11-03-2008, 12:15 PM

Hi Shed,

I'll follow this up for you. Please expect a response shortly.

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zippohosting Offline Member Posts: 38 Join Date: Jul 2007	Intergrate with WHMCS - 25-01-2008, 04:46 PM I searched the forums and I downloaded the latest builds of Kayako Support Suite... THe only intergration files I see is for ModernBill - where are the onese for WHMCS...?? Thank you...

zippohosting Offline Member Posts: 38 Join Date: Jul 2007	25-01-2008, 06:11 PM How do I tell with version I have as far as Zend or Ioncube? I see the version number of my desk but it does not tell me which build?

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	25-01-2008, 06:13 PM Using an FTP program, download swift.php in the root folder where you have Kayako installed. It will make references to either Zend or IonCube. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

zippohosting Offline Member Posts: 38 Join Date: Jul 2007	25-01-2008, 06:32 PM Thanks, I have downloaded the following files: supportsuite.3.11.02.cvs.ioncubeclosed.tar.gz supportsuite.3.11.01.stable.ioncubeclosed.tar.gz Neither one has any type of folder that you are trying to show me.... What file should I download - I have downloaded both 3 times to be sure....

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	25-01-2008, 06:52 PM I am talking about what is currently on your server. If you download swift.php from the root installed directory and open it, it will say Zend or IonCube in the file so you know which to upgrade to. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

shed49 Offline Member Posts: 47 Join Date: Nov 2006	No integrate folder - 05-03-2008, 12:49 PM I downloaded latest CVS - and there is no Integrate folder anywhere... where can I get this??!

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	05-03-2008, 02:06 PM Extract the package and you should have directories like upload, winapp, integrate. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

shed49 Offline Member Posts: 47 Join Date: Nov 2006	New Integration Issue - 10-03-2008, 11:26 PM I have completed the Integration with WHMCS.... However now whan I open Support Linke via WHMCS my Kayako Interface is displaying garbled charecters in place of norwegian characters - Both Kayako and WHMCS have the same charset of iso-8859-1 Anyone have any Idea what is going on here? I'm stumped! Thanks Terry

shed49 Offline Member Posts: 47 Join Date: Nov 2006	11-03-2008, 02:21 AM I Did - and you didn't.

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	11-03-2008, 10:23 AM What was said by support? Did they just not respond or did they reply with something? If you post your ticket ID, Jamie may be able to chase it up depending on how long it has been without response. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

shed49 Offline Member Posts: 47 Join Date: Nov 2006	11-03-2008, 10:31 AM FLL-884030 - There has been no response to ticket since: 09 Mar 2008 05:07 AM