Intergrate with WHMCS - Page 3

craigbrass · 18-04-2008, 09:55 AM

So you are saying your ticket still hasn't been resolved?

**Jamie Edwards** · 18-04-2008, 09:55 AM

Hi Shed,

I'll look into what is happening with the ticket.

shed49 · 18-04-2008, 05:56 PM

That's right Craig,

Still unresolved...

shed49 · 21-04-2008, 10:28 AM

Still no resolution/help forthcoming from Kayako support.

shed49 · 21-04-2008, 10:31 AM

Just to clarify... problem is current open support tickets are not displayed in main WHMCS client area. As Kayako can't be bothered to do anything perhaps someone has encountered a similar issue with integration or can offer some tips/insight before I give up and throw Kayako in the bin??

**Jamie Edwards** · 21-04-2008, 11:49 AM

Hi there,

You might not have reached a resolution yet, but our technicians are actively corresponding with you to resolve the issue.

shed49 · 23-04-2008, 05:17 PM

If you can call up to 9 day's of silence between replies 'active'... yup.

Anyway, after the last three day wait I finally received a reply from support at last... seems the integration has "certain issues" whatever that means and there is no ETA for a fix... which leaves us wondering why the integration was even relesed if it wasn't ready... sigh.

jaigupta · 23-04-2008, 05:43 PM

Quote:

Originally Posted by shed49

Update...

if I set charset in WHMCS to utf8 support centre looks okay - but WHMCS is garbled...

If I change charset in Kayako from iso-8859-1 to utf8 Kayako Looks garbled

Much weirdness... and still not a sound from Kayako support... that support re-subscription was money well spent then... sigh.

Anybody any ideas?

Is this charset set in database?

shed49 · 23-04-2008, 10:47 PM

No, you can set this in WHMCS configuration.

jaigupta · 24-04-2008, 08:14 AM

I found a similar problem with a software, that was caused by incorrect database charset.

What charset for database are you using for both?

mvlf1975 · **Same Problem! -** 31-05-2008, 11:14 AM

Initially I apologize for the difficulty in communication. My English is basic!

I'm having the same problem. If using iso-8859-1 in WHMCS, the characters are correct in WHMCS, but completely incorrect in Kayako. If you use UTF-8, there is the opposite. The characters are normal in Kayako (to send tickets, downloads, etc.) and incorrect in WHMCS. I have tried everything and I could not solve the problem.

Please, how can solve this problem!

I have updated the Kayako with the last stable version and WHMCS 3.6.1

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craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	18-04-2008, 09:55 AM So you are saying your ticket still hasn't been resolved? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

shed49 Offline Member Posts: 47 Join Date: Nov 2006	18-04-2008, 05:56 PM That's right Craig, Still unresolved...

shed49 Offline Member Posts: 47 Join Date: Nov 2006	21-04-2008, 10:28 AM Still no resolution/help forthcoming from Kayako support.

shed49 Offline Member Posts: 47 Join Date: Nov 2006	21-04-2008, 10:31 AM Just to clarify... problem is current open support tickets are not displayed in main WHMCS client area. As Kayako can't be bothered to do anything perhaps someone has encountered a similar issue with integration or can offer some tips/insight before I give up and throw Kayako in the bin??

shed49 Offline Member Posts: 47 Join Date: Nov 2006	23-04-2008, 05:17 PM If you can call up to 9 day's of silence between replies 'active'... yup. Anyway, after the last three day wait I finally received a reply from support at last... seems the integration has "certain issues" whatever that means and there is no ETA for a fix... which leaves us wondering why the integration was even relesed if it wasn't ready... sigh.

shed49 Offline Member Posts: 47 Join Date: Nov 2006	23-04-2008, 10:47 PM No, you can set this in WHMCS configuration.

jaigupta Offline Member Posts: 75 Join Date: Apr 2008	24-04-2008, 08:14 AM I found a similar problem with a software, that was caused by incorrect database charset. What charset for database are you using for both? Jai Gupta