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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 1 Join Date: Jun 2008 | Internal Ticket -
06-06-2008, 03:13 AM
Is there a way for a tech person to internally submit a ticket to another tech? Thanks, Bryan |
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(#2)
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| Senior Member  Posts: 3,680 Join Date: Aug 2006 Location: Mumbai, India |
06-06-2008, 08:57 AM
Yes he can by creating a new ticket from the Staff CP and using other staff's address as the client address. However you need to make sure that you are not using any email alerts in the helpdesk or else it can trigger an email loop. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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