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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 17 Join Date: Nov 2007 |  Knowledge Base articles in Tickets -
02-01-2008, 02:37 PM
I have been playing with adding knowledge base articles to a reply in a ticket. Many of our articles have hyperlinks to training videos hosted on our servers or even links to further reading in other articles in the knowledge base but these link do not appear in either the reply or the email. Is there a way to make these links work. Toby |
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(#2)
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| Senior Member  Posts: 3,821 Join Date: Aug 2006 Location: Mumbai, India |
02-01-2008, 02:44 PM
You will have to use HTML hyperlinks tag to add links in your articles. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK |
02-01-2008, 03:09 PM
A better way of doing this has been suggested and is planned for V4. Icon Headquarters - Its Elixir - Web2Messenger |
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(#4)
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| New Member Posts: 17 Join Date: Nov 2007 |
02-01-2008, 03:15 PM
Hello all and thanks for your responses. I have no problem adding hyperlinks to the articles but when replying to a ticket and then choosing 'Knowledge Base' to select an article to include in the body of the email all html coding is lost including the hyperlinks. Thanks Toby |
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(#5)
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| Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK |
02-01-2008, 03:17 PM
Try like Quote:
Icon Headquarters - Its Elixir - Web2Messenger | |
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