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Alex H Offline
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Knowledgebase rights - 06-01-2008, 09:04 PM

Hi

Is it possible to set up a staff group with right to enable them to create a knowledge base article in draft only. I need to have someone check the articles before they are published

Thanks

A


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Jamie Edwards Offline
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06-01-2008, 09:08 PM

Hi Alex,

I am afraid this isn't possible. It'd be worth adding this suggestion and any other permissions related ones to this thread: Enhanced staff permissions


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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Alex H Offline
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06-01-2008, 09:22 PM

Thanks Jamie - have posted as suggested

Alex


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