Knowledgebase suggestions

sqzdog · **Knowledgebase suggestions -** 24-07-2007, 01:51 AM

I noticed on the Kayako support site if I go to ask a support question, as I am typing there are knowledgebase suggestions populating at the bottom part of the screen. Is mine supposed to do this or does it have to be enabled somewhere?

sqzdog · 24-07-2007, 01:54 AM

I think I found my answer. I spelled knowledgebase wrong when I did the search!!

sqzdog · 24-07-2007, 02:01 AM

Actually, I don't see where there is a setting for this under settings---->knowledgebase. Maybe there was in an earlier version? Should mine be working once I have at least 5 articles in there?

Siora · 24-07-2007, 02:39 AM

settings-->tickets

sqzdog · 24-07-2007, 03:32 AM

ahhh. It's there! Thanks Siora.

Siora · 24-07-2007, 11:56 AM

No problem. Why is your phpinfo() showing under your profile name? Is that intentional?

craigbrass · 24-07-2007, 12:09 PM

Jamie added a profile field for it and it shows there when people put in a URL.

Siora · 24-07-2007, 12:46 PM

Quote:

Originally Posted by craigbrass

Jamie added a profile field for it and it shows there when people put in a URL.

Oh...thanks Craig.

craigbrass · 24-07-2007, 01:14 PM

Personally I think its a tad unsecure showing these off to everyone but hey...

Siora · 24-07-2007, 01:16 PM

Thats why I was asking cause I remember you mentioning that to Jamie.

craigbrass · 24-07-2007, 01:39 PM

Ah. Maybe only have it viewable to Kayako Staff and select users who assist others (like me and SupportSkins) Jamie?

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sqzdog Offline Member Posts: 85 Join Date: Jun 2007 Location: Virginia, USA	Knowledgebase suggestions - 24-07-2007, 01:51 AM I noticed on the Kayako support site if I go to ask a support question, as I am typing there are knowledgebase suggestions populating at the bottom part of the screen. Is mine supposed to do this or does it have to be enabled somewhere?

sqzdog Offline Member Posts: 85 Join Date: Jun 2007 Location: Virginia, USA	24-07-2007, 01:54 AM I think I found my answer. I spelled knowledgebase wrong when I did the search!!

sqzdog Offline Member Posts: 85 Join Date: Jun 2007 Location: Virginia, USA	24-07-2007, 02:01 AM Actually, I don't see where there is a setting for this under settings---->knowledgebase. Maybe there was in an earlier version? Should mine be working once I have at least 5 articles in there?

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	24-07-2007, 02:39 AM settings-->tickets Siora Solutions Inc. www.sioraIT.com

sqzdog Offline Member Posts: 85 Join Date: Jun 2007 Location: Virginia, USA	24-07-2007, 03:32 AM ahhh. It's there! Thanks Siora.

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	24-07-2007, 11:56 AM No problem. Why is your phpinfo() showing under your profile name? Is that intentional? Siora Solutions Inc. www.sioraIT.com

craigbrass Online Senior Member Posts: 5,329 Join Date: Jun 2005 Location: Cumbria, UK	24-07-2007, 12:09 PM Jamie added a profile field for it and it shows there when people put in a URL. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 5,329 Join Date: Jun 2005 Location: Cumbria, UK	24-07-2007, 01:14 PM Personally I think its a tad unsecure showing these off to everyone but hey... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	24-07-2007, 01:16 PM Thats why I was asking cause I remember you mentioning that to Jamie. Siora Solutions Inc. www.sioraIT.com

craigbrass Online Senior Member Posts: 5,329 Join Date: Jun 2005 Location: Cumbria, UK	24-07-2007, 01:39 PM Ah. Maybe only have it viewable to Kayako Staff and select users who assist others (like me and SupportSkins) Jamie? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger