Link to submit a ticket for a hidden department?

mribiz · **Link to submit a ticket for a hidden department? -** 23-08-2007, 06:10 PM

I have a couple hidden departments. How can I have a URL to link to them sine they dont' show up in the public list?

supportskins · 23-08-2007, 07:33 PM

It should be something like this -- http://www.domain.com/support/index....departmentid=1

mribiz · 27-08-2007, 03:14 PM

Thanks. Worked.

I have another question. Is it possible to add something to a particular department such as a acknowledgment to terms of service?

Here's what I want to do. We're creating a hidden department for cancellations. We want the customers to "agree" to our cancellation policy before they click submit. Instead of a link we want to post our cancellation policy in the custom fields area (or anywhere on that screen)

Is that possible?

craigbrass · 27-08-2007, 03:35 PM

Custom Fields would be good for this (Admin CP -> Custom Fields). You could create a check box with a bit of text surrounding it.

mribiz · 27-08-2007, 04:37 PM

Thanks, but I've been playing with that section and can't seem to figure it out. I know how to use CSS somewhat and I've gone through the manual and forum. Can't see where in the css it needs to be added and what. I found the customfields area but what do I enter in?

<input type="textarea" name="cancel" etc.....? How does it know which group to go into?

craigbrass · 27-08-2007, 04:44 PM

You don't need to use templates to do this. You simply create a custom field group ticking the Cancellations department then add a field to this group and it will work.

mribiz · 27-08-2007, 04:57 PM

No, sorry. I don't think I was clear. I'm trying to add a custom field of our own. It will basically be a field that has a radio box (yes or no) and our **** policy above it. That way they need to read and accept it before continuing.

craigbrass · 27-08-2007, 05:04 PM

You can add radio buttons using Custom Fields.

mribiz · 27-08-2007, 05:31 PM

Right, but, above the radio I want a space to type text. With what's set in Helm it shows up in the left column. I need to to the right.

craigbrass · 27-08-2007, 05:34 PM

If you are only using one custom field, you could add the text above where it includes the custom fields inside the submit ticket template.

mribiz · 27-08-2007, 07:06 PM

Where is this section "{displaytemplate name="customfields"}" do I add that then?

craigbrass · 27-08-2007, 07:30 PM

Well where <{displaytemplate name="customfields"}> is (inside the tickets -> submitticket template), just put the text above.

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mribiz Offline New Member Posts: 17 Join Date: Aug 2007	Link to submit a ticket for a hidden department? - 23-08-2007, 06:10 PM I have a couple hidden departments. How can I have a URL to link to them sine they dont' show up in the public list?

supportskins Offline Senior Member Posts: 3,821 Join Date: Aug 2006 Location: Mumbai, India	23-08-2007, 07:33 PM It should be something like this -- http://www.domain.com/support/index....departmentid=1 Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	27-08-2007, 03:35 PM Custom Fields would be good for this (Admin CP -> Custom Fields). You could create a check box with a bit of text surrounding it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mribiz Offline New Member Posts: 17 Join Date: Aug 2007	27-08-2007, 04:37 PM Thanks, but I've been playing with that section and can't seem to figure it out. I know how to use CSS somewhat and I've gone through the manual and forum. Can't see where in the css it needs to be added and what. I found the customfields area but what do I enter in? <input type="textarea" name="cancel" etc.....? How does it know which group to go into?

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	27-08-2007, 04:44 PM You don't need to use templates to do this. You simply create a custom field group ticking the Cancellations department then add a field to this group and it will work. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mribiz Offline New Member Posts: 17 Join Date: Aug 2007	27-08-2007, 04:57 PM No, sorry. I don't think I was clear. I'm trying to add a custom field of our own. It will basically be a field that has a radio box (yes or no) and our **** policy above it. That way they need to read and accept it before continuing.

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	27-08-2007, 05:04 PM You can add radio buttons using Custom Fields. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mribiz Offline New Member Posts: 17 Join Date: Aug 2007	27-08-2007, 05:31 PM Right, but, above the radio I want a space to type text. With what's set in Helm it shows up in the left column. I need to to the right.

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	27-08-2007, 05:34 PM If you are only using one custom field, you could add the text above where it includes the custom fields inside the submit ticket template. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mribiz Offline New Member Posts: 17 Join Date: Aug 2007	27-08-2007, 07:06 PM Where is this section "{displaytemplate name="customfields"}" do I add that then?

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	27-08-2007, 07:30 PM Well where <{displaytemplate name="customfields"}> is (inside the tickets -> submitticket template), just put the text above. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger