Linking to a ticket by ticket ID

bauhsoj · **Linking to a ticket by ticket ID -** 28-08-2008, 09:25 PM

How do I link to a ticket by a ticket ID such as "EEK-165897" instead of the purely numeric id such as "12345"?

craigbrass · 29-08-2008, 10:11 AM

Linking to a ticket for a user in the customer area or staff in the staff area?

bauhsoj · 29-08-2008, 02:47 PM

Actually need to know how to do it for both.

craigbrass · 29-08-2008, 04:26 PM

Staff :-

Code:

http://www.yourdomain.com/helpdesk/staff/index.php?_m=tickets&_a=viewticket&ticketid=<!IDHERE!>

Customer :-

Code:

https://www.yourdomain.com/helpdesk/index.php?_m=tickets&_a=viewticket&ticketid=<!IDHERE!>

Casey Rousseau · 29-08-2008, 10:51 PM

Craig,
The links you suggest seem to work for numeric ticketids but not the XXX-999999 'random' style Ticket ID.

craigbrass · 30-08-2008, 08:31 AM

Actually, the sequential IDs are always stored in the database, it is just that it shows the customer and staff the random one in the interface.

Unfortunately, there isn't a way to link by random ticket ID currently.

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bauhsoj Offline New Member Posts: 24 Join Date: Apr 2006	Linking to a ticket by ticket ID - 28-08-2008, 09:25 PM How do I link to a ticket by a ticket ID such as "EEK-165897" instead of the purely numeric id such as "12345"?

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	29-08-2008, 10:11 AM Linking to a ticket for a user in the customer area or staff in the staff area? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

bauhsoj Offline New Member Posts: 24 Join Date: Apr 2006	29-08-2008, 02:47 PM Actually need to know how to do it for both.

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	29-08-2008, 04:26 PM Staff :- Code: http://www.yourdomain.com/helpdesk/staff/index.php?_m=tickets&_a=viewticket&ticketid=<!IDHERE!> Customer :- Code: https://www.yourdomain.com/helpdesk/index.php?_m=tickets&_a=viewticket&ticketid=<!IDHERE!> Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Casey Rousseau Offline Member Posts: 173 Join Date: Aug 2008 Location: Connecticut, USA	29-08-2008, 10:51 PM Craig, The links you suggest seem to work for numeric ticketids but not the XXX-999999 'random' style Ticket ID. Casey Rousseau Prophesy Transportation Solutions, Inc.

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	30-08-2008, 08:31 AM Actually, the sequential IDs are always stored in the database, it is just that it shows the customer and staff the random one in the interface. Unfortunately, there isn't a way to link by random ticket ID currently. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger