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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 8 Join Date: May 2006 | Livesupport - check status -
27-11-2006, 05:48 PM
Is there a Script or a Databasefiled i can use to check if the Livesupport is online or offline? I need an other image for my Website but will leave the original image in knowledgebase. Thanks for your help! |
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(#2)
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| New Member Posts: 8 Join Date: May 2006 |
28-11-2006, 03:59 PM
nobody here who can help me out or did i asked in the wrong part of this Forum? |
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(#3)
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| Member Posts: 200 Join Date: Dec 2005 |
28-11-2006, 04:58 PM
Use the tag generator under live support. Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains) |
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(#4)
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| New Member Posts: 8 Join Date: May 2006 |
28-11-2006, 09:25 PM
I know that tool. But it do not solf my Problem. In that generated Tag is not URL to an Image. Any other idea? |
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(#5)
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| New Member Posts: 15 Join Date: Oct 2004 |
15-05-2007, 10:10 AM
Dit you find an answer ? I am looking for the same, want to know in PHP if an operator is online... |
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(#6)
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| Senior Member  Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India |
15-05-2007, 11:36 AM
Actually it is not quite clear from your question as to what exactly you are looking for. Do you mind elaborating on your question? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#7)
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| New Member Posts: 15 Join Date: Oct 2004 |
15-05-2007, 11:44 AM
I want to know in PHP, so on the server, if support is online or not. Depending on that I have to do all kinds of stuff. The user can click on the custom supportbutton and than goes to a support page with the actual javascript on it and our explanation what kind of support we give. We only send Visitor Tracking code(on each page) to the clients when support is active. I looked in the database and found the field status in the table swsessions. That was what I was looking for and it is working the way I want now. |
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| check, livesupport, status |
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