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(#1)
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| New Member Posts: 3 Join Date: Mar 2009 Location: Canberra, Australia | Login removed on dashboard but not email -
11-06-2009, 05:39 AM
We have set up Kayako so that users do not need to register to submit a ticket. As the login box was then creating confusion, we removed it from the dashboard. However, the auto reply email when a ticket is submitted says if they want to view the ticket they've submitted, they need to login with the details provided in the email. How can we set it up so that in the auto reply email they can click on a link and are taken straight to the submitted ticket without having to login? What do we do and where do we do it?  |
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(#2)
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| Senior Member Posts: 7,541 Join Date: Jun 2005 Location: Cumbria, UK |
11-06-2009, 06:56 AM
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#3)
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| New Member Posts: 3 Join Date: Mar 2009 Location: Canberra, Australia |
12-06-2009, 04:25 AM
Thanks craigbrass. Have sent Andre an email.
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