Mail parser BREAKLINES

[squalito]

Hello,

Some french mail clients send this kind of breakline :

-----Message d'origine-----

These breaklines are not taken in account by supportsuite, certainly because there is the ' chars between Message d and origine

So we receive all the contents of the mail, original messages included !
Is there a way to escape this char ?
How to define a breakline rule with a ' in the breakline ?

Thanks a ton

Pascal

[supportskins]

You can define your own breakline under:
Admin CP > Mail Parser > Manage Breakline > Insert

Inserting the custom breakline should fix the issue.

[squalito]

Originally Posted by supportskins

You can define your own breakline under:
Admin CP > Mail Parser > Manage Breakline > Insert

Inserting the custom breakline should fix the issue.

Ok I have non explain well !

I have a added a custom breakline !

-----Message d'origine-----

But as I said this custom breakline doesn't work, and it is surely because there is the ' char in d'origine between the d and origine

All mails with this kind of breakline are not treated. All origina message stays in the supportsuite.

Mails with others kind of breakline works, like for example those with
-----Original message-----

Finally, some mail clients send this kind of breakline :
Name a écrit :
or
email@domaine.com a ecrit

Name is the name of the sender and email@domaine.com is the email sender. So they vary and are depending on who sent the email.
So is there a way to add regexp data in the breakline rules , something like :
"*@* a écrit" or "* a ecrit"

Thanks

Pascal